Returns & Exchanges.

If you want to make an exchange or return, please contact us on our phone +34 976252030 or send us an e-mail to direccion@belan.es . Check that the garments are in perfect condition, with the label and with the corresponding purchase ticket. Otherwise, Arte Infantil SL reserves the right to reject the exchange or return.

With our customer service we try to offer a fast and efficient attention to our clients to solve any problem with our articles or shipments.

If you notice any damage at the time of delivery, contact us immediately via email at direccion@belan.es . http://belan.es/ assumes the transport costs caused by the return for manufacturing defects of the product.

Deadlines for exchanges and returns.

You have a maximum of 30 days to make an exchange or return. After that date, the exchange or return of any item purchased through our online store will not be accepted.

The garments must be in perfect condition, with the label and their corresponding purchase receipt. Otherwise, Arte Infantil SL reserves the right to reject the exchange or return.

"In the event that the purchase has been made through the web, the consumer has 14 days, from the receipt of the article, to exercise their right of withdrawal. In this case, Arte Infantil SL will reimburse the initial shipping costs but the cost of return will be borne by the consumer in accordance with the Retail Law of the Spanish Territory ”.

You have a maximum of 30 days to exchange one garment for another, be it model, size or color.

If what you want is to return the purchased item and you do not want to receive another in exchange, we will send you a nominal online purchase voucher with no expiration date (not valid during sale periods).

Changes and returns in promotional periods.

Changes in purchases made during the period of discounts or special promotions made after the end of said promotional period will be accepted, keeping said discount amount solely and exclusively due to color or size.

In case the change is not for the same garment, a voucher will be given for the purchase amount. In case of acquiring a new garment, the price will be prior to the promotional period.

Likewise, during the period of discounts or special promotions, payments with refund tickets are not accepted.

How exchanges and returns are processed.

Changes:
Once the item you want to change is indicated, we will send you a second shipment with return through our courier company. When you deliver said order, you must deliver to the courier the products you wanted to change from the first order. This return service has a cost of € 5.00 (within the peninsula, if not, see the shipping costs section) that will be paid by transfer once the new package is delivered.

Arte Infantil SL does not return the money, except in the case of defects or manufacturing defects. Only in these cases the originated transport costs are assumed by Arte Infantil SL

Returns:
If what you want is to return the purchased item and you do not want to receive another in exchange, we will send you a nominal online purchase voucher with no expiration date (not valid during sale periods).

You can return the product within a period of 14 days from the moment of receiving the merchandise and you must previously notify Arte Infantil SL through the email address@belan.es . The costs arising from cancellation or return of orders (round-trip shipping, etc.) will be borne by the customer.

The return will only be accepted if the returned product is in perfect condition. In the event that the return is made for causes not attributable to Arte Infantil SL, the Buyer will bear the costs generated by this return. Changes in size, color or other characteristics that are due to a change of opinion of the client or an error of the client at the time of placing the order are considered non-attributable causes. If the return of the defective products is lawful, it will be Arte Infantil SL who will be responsible for the shipping costs, as long as the Buyer communicates this circumstance at the time of receiving the order. The Buyer may choose to request a product in exchange for the return or request a nominal online purchase voucher with no expiration date (not valid during sale periods).